Legal
Privacy policy
We collect only what is needed to review and organise a request. Health data is never used for commercial purposes.
Data controller
LEVONE GROUP SRL, Rue des Anciens Étangs 55 b.1, 1190 Forest, Brussels, Belgium — BCE/KBO 1.039.007.679. LevOne Aeris is an activity of LevOne Group SRL.
Data collected
Requester details: name, phone and/or email, preferred language and contact method, organisation where relevant.
Patient situation, if you share it: name, current location, facility, desired destination, known reason, treating team contact and factual observations (oxygen, ventilation, mobility).
Medical documents and sensitive data
Optional documents (medical report, discharge summary, medication list, certificate, identity document, insurance documents) are sent over an encrypted connection and stored in private, non-public storage.
They can only be opened through temporary links generated for authorised people.
Purposes and lawful basis
Responding to contact requests, reviewing the clinical and logistical situation, proposing and organising a transfer, and ensuring continuity of care.
Processing is based on pre-contractual steps requested by the data subject and, for health data, on the explicit consent given at submission and the care-related purposes provided for by the GDPR.
Who can access the data
Only authorised LevOne Aeris personnel involved in reviewing and organising the case. With the required consent, certain information may be shared with the treating team or parties needed for the transfer.
No data is passed to advertising tools, social networks or marketing CRMs.
Retention
Data is kept for as long as needed to handle the request and meet applicable legal obligations, then securely deleted or archived.
Your rights
You have the right to access, rectify, erase, restrict, object and port your data, and to withdraw consent.
To exercise these rights, use the contact form and mention “Data protection”. You may also lodge a complaint with the Belgian Data Protection Authority.